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FAQ's

Our Showroom

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Policies and placing your order

 

Prices:

Prices are wholesale F.O.B. our warehouse; Palmetto Fl. Prices are subject to change without notice.

Minimum Orders:

There is a required minimum of $150.00 on all orders.

Credit:

You Bet! Save C.O.D. charges by charging on your Master Card or Visa.

Prior to ordering:

For Florida residents: We would need to have a copy of your updated resale certificate. (which needs to be sent every year upon renewal) For residents outside of Florida: We need to get a copy of your Business License. These could be either mailed or emailed to darlenesshells@gmail.com. Please remember to sign it before you send it.

Ordering over the phone:

Call us anytime to place your order or fax it. Please specify our stock number per item and the quantity you desire. For faster service, please have stock number and quantity ready when you call.

Phone: (941) 722-0408

Email: darlenesshells@gmail.com

Shipping:

Please specify how you would like your order shipped: UPS delivery, (also offered: Next Day -Two Day - Three Day - Saturday delivery and regular ground) or truck freight.

Claims:

Due to the fragile nature of many of our products, a small percentage of defects or broken shells may be inherent in your shipment. We cannot be responsible for these minor defects, as the cost for processing the claim is often greater than the cost of the merchandise involved. You must claim damages with the carrier.

Returns:

Returns will not be accepted without prior authorization. All return requests must be made within 5 days of receipt of shipment. Unauthorized returns will be refused. Returns are subject to a 15% restocking fee, or $20.00 minimum charge, which ever is greater. We do not offer returns or refunds for Sand Dollars or Sea Urchins.

 




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